Your Right to Appeal
Every NGO has the right to appeal its Trust Score or any individual pillar finding. Appeals are free, handled within 7 working days, and reviewed by a senior analyst not involved in the original verification.
Beta commitment: During 2026, all appeals are reviewed within 3 working days with a written explanation of the outcome.
Grounds for Appeal
- A document was rejected but you believe it meets the verification standard
- A government portal showed incorrect data that has since been corrected
- A pillar score does not reflect submitted evidence
- A hard-fail trigger was applied incorrectly
- Factual information in your profile is incorrect
Not grounds for appeal: Disagreement with the methodology or weighting. The methodology is public and applied consistently to all NGOs.
How to File an Appeal
| Step | Action | Timeline |
|---|---|---|
| 01 | Email hello@patvaar.com with subject: "Trust Score Appeal - [NGO Name] - [Registration ID]" | Anytime |
| 02 | Include: specific finding disputed, evidence supporting your position, corrected documents if any | With initial email |
| 03 | PATVAAR acknowledges receipt and assigns a case number | Within 24 hours |
| 04 | Senior analyst reviews, may request additional evidence or a call | Days 1-5 |
| 05 | Written outcome issued: upheld, partially revised, or fully revised | Day 7 |
Appeal Outcomes
- Score upheld: Original finding confirmed with full written explanation. NGO may submit new evidence for a future re-score.
- Partially revised: Specific pillar score adjusted. Updated score published within 24 hours of decision.
- Fully revised: Score significantly changed. Corrective note added to internal audit trail.
Appeal decisions are final unless new evidence emerges. A second-level appeal body is planned for Q1 2027.