Refund and Cancellation Policy

1. Overview

PATVAAR offers NGOs a free Basic listing and two paid annual membership tiers, Silver and Gold. This policy explains how refunds and cancellations work for paid subscriptions. It should be read alongside our Pricing page, which sets out the full terms for each tier, including founding member rates.

2. Subscription Structure

Basic is free permanently. No payment is ever collected for this tier.
Silver and Gold are annual subscriptions, billed upfront for a 12-month term.
We do not currently offer monthly billing.
Your renewal date is fixed to your original signup date each year, not the date you happen to pay if you renew within a grace window.

3. General Refund Policy

Once a payment is received by PATVAAR, it is non-refundable under any circumstances, except for the limited situations listed in the table below (duplicate payment, technical error, or non-activation of a paid subscription). This applies regardless of reason, including change of mind, dissatisfaction with the platform, early cancellation, or non-use of paid features after activation.

Subscription fees for Silver and Gold memberships are non-refundable once your annual term begins and your listing has been activated on the platform, except in the specific circumstances below.

Situation	Refund Outcome
Duplicate payment (charged twice for the same subscription)	Full refund of the duplicate charge within 7 working days
Payment gateway or platform technical error	Full refund within 7 working days
Payment deducted but subscription not activated within 7 working days	Full refund or manual activation, whichever you prefer, within 7 working days
Change of mind after successful activation	Not eligible for refund
Early voluntary cancellation mid-term	Not eligible for a pro-rated refund; access continues until term end

To request a refund under any eligible situation above, email hello@patvaar.com with your registered email and payment reference. We respond within 48 hours.

4. Cancellation

You may cancel your Silver or Gold subscription at any time by writing to hello@patvaar.com. Cancellation stops future renewal billing but does not entitle you to a refund for the current paid term.

Your paid features (Trust Certificate, EOI access, and tier-specific features) remain active until the end of your current paid term.
At the end of the term, your account reverts to the free Basic tier unless renewed.
If you were a Founding Member, cancellation is treated the same as a lapsed renewal: your founding rate is permanently forfeited. Any future resubscription is charged at the then-current standard rate.

5. Founding Member Rate and Lapsed Renewals

Founding Member pricing (available to the first 100 NGOs on Silver or Gold) carries specific conditions that affect refund and cancellation outcomes:

The founding rate is locked only while your subscription renews continuously, without interruption.
A 7-day grace period applies after your renewal date. During this window, EOI access is paused but your profile remains visible as Basic. No refund applies during the grace period since no new charge has occurred.
If you do not renew within the grace period, your founding rate is permanently and irreversibly forfeited. This is not treated as a refund event, since the original term you paid for has already been fully served.
Reactivating after a lapse requires a fresh payment at the then-current standard rate.

Founding rate forfeiture due to a lapsed renewal is final. We are unable to reinstate a forfeited founding rate under any circumstances, including on request.

6. Failed or Pending Payments

If a payment attempt fails, no subscription is created and no amount should be deducted. If your bank or payment method shows a deduction for a failed transaction, this is typically reversed automatically by your bank or payment provider within 5 to 7 working days. If it is not reversed within that window, contact us with your transaction reference and we will help you follow up with the payment provider.

7. Refund Processing Timeline

Step	Timeline
Refund request acknowledged	Within 24 hours
Eligibility review completed	Within 3 working days
Refund initiated to original payment method	Within 7 working days of approval
Funds reflected in your account	Depends on your bank or payment method, typically 3 to 10 additional working days

Refunds are always issued to the original payment method used for the transaction. We cannot issue refunds to a different bank account, UPI ID, or card.

8. How to Reach Us

For any refund, cancellation, or billing question, contact:

Email: hello@patvaar.com
Phone: +91 96435 39191, Monday to Saturday, 10 AM to 7 PM IST
Address: Netaji Subhash Place, Delhi 110034, India

9. Changes to This Policy

We may update this policy from time to time. Material changes affecting active subscribers will be communicated by email at least 30 days before taking effect. The version in force at the time of your original subscription payment governs that specific transaction.